How can we help?

ReFind is organized by communities. Join one from your dashboard, then browse and report items inside that space.

Communities & items

Frequently asked questions

How do I report a found item?: Open a community from your dashboard, then choose “Report found item.” Complete the three-step form with a photo, description, and location. Submissions stay pending until a community admin approves them.
How do I search for something I lost?: Join your school’s community, open Browse items, and use text search or enable Smart search for CLIP-powered visual matching. Filter by category, color, date, and more.
How do I join a community?: From your dashboard, browse public communities or open an invite link and enter the code for private spaces.
Who can see my submissions?: Only members of the same community can browse that community’s gallery. Finder contact IDs are partially masked until you are authorized to view them.
How does the claim process work?: Open an item, submit the claim form with your name and a message describing identifying details. Community admins review claims and notify you in-app when approved or rejected.
What are community admins?: Owners and admins approve listings and claims for their community. They are not global site moderators unless separately granted a platform admin role.
How do notifications work?: ReFind sends in-app notifications for listing approvals, new claims, and moderation decisions. Signed-in members can manage preferences under Settings → Notifications.

Contact your community admin for claim and pickup questions. Signed-in members can open the dashboard and Activity to track reports and claims.